Privacy.
When you contact Haviland
When you submit the main website enquiry form, your name, preferred response method, email address or phone number, selected subject, message and any optional details are emailed to Haviland through its mail provider, Titan. Haviland uses these details to respond to your enquiry. You can also contact Haviland using the email and telephone links.
An enquiry may contain your name, contact details and information you choose to share about your needs. Keep the first message limited to what is necessary, and do not include confidential employee, customer or other sensitive personal information.
Website use
You can browse this website without an account. The Burn Rate service has protected accounts for authorised Haviland operators and company report recipients. The website does not use advertising or audience-analytics scripts. The hosting service may process technical information, such as an IP address and the pages requested, to deliver and protect the website.
The main website enquiry form uses a short-lived session cookie and temporary request counters to help prevent misuse. The Burn Rate service uses a separate secure session cookie to support sign-in and protect requests.
Main website form messages are handled in Haviland's mailbox rather than a website database. Requests submitted through the Burn Rate service, when its enquiry form is available, are stored in the protected service for Haviland to follow up. Notification emails direct authorised operators to the service without including contact details or assessment answers.
Saving new Burn Rate assessment answers is currently disabled. Finishing without retention does not store the answers as an assessment record. Holders of an existing record can use their private recovery details to access or correct it, withdraw sharing or request deletion.
Questions about your information
For questions about information you have shared with Haviland, or to request correction or deletion, contact engage@haviland.co.za. Please identify the enquiry you are referring to without sending unnecessary sensitive information.