Does the sales team need training, or is something else getting in the way?
Before choosing sales training, examine a real stalled opportunity. Separate skill gaps, expectations, process friction and the conditions around the work.
Haviland insights
Practical ideas for the work and life in front of you.
Explore sales conversations, management, team development and personal direction. These articles use examples and practical questions to help you describe a challenge, consider what matters and prepare a useful next step.
Start with the situation you recognise. Each article connects to a relevant service or development theme.
Sales conversations
Understand the need. Clarify the concern. Agree a useful next step.
What is behind a sales objection? Five concerns to clarify
Explore trust, need, urgency, time and money in a sales conversation, with respectful questions that help clarify what a customer still needs to resolve.
A useful sales follow-up after the first conversation
Write a useful sales follow-up that records the customer's need, answers open questions and makes the agreed next step easy to understand.
Management and teams
Make expectations, working relationships and the conditions around the work clearer.
Managing through change: make expectations and priorities clear
Use a practical team discussion to clarify what has changed, what still matters, who owns the work and which decisions need to be resolved.
Before booking a team-building day, name the problem
Prepare a team-building brief around the situation you want to improve, with examples, practical constraints and a plan to discuss what happens afterwards.
Prepare for a difficult workplace conversation
Prepare for an everyday workplace disagreement by separating observations from assumptions, clarifying your purpose and making room for the other person's view.
When a team's energy drops: start with the work and the conversation
When a team seems stretched, start with specific observations and a conversation about workload, priorities, clarity and support before deciding how to respond.
Personal direction and effectiveness
Connect the things that matter to the choices and commitments in front of you.
Turn a development intention into a practical next step
Turn a broad development intention into a specific action you can try, with the support, circumstances and review questions needed to learn from it.
A busy week needs priorities, not just a longer task list
Review commitments, competing demands and available time to make your weekly priorities explicit, with a practical planning and review worksheet.
Busy, but unsure of your direction? Four themes to reflect on
Explore purpose, passion, productivity and self-mastery through a worked reflection that connects everyday commitments with a useful next question.
Take the next step.
Have a situation you want to discuss? Explore Haviland's services or get in touch with a brief description of the need.