People and expectations
Examine how roles, responsibilities and performance expectations relate to what people are being asked to do.
Management consulting
Understand what's holding performance back.
Management consulting for business owners and leaders facing people and team-performance challenges. A steady second voice when the issue needs more than another instruction, target or training course.
Discuss a performance challengeLook at the work. Not just the person.
When performance falls short, the first explanation is not always the whole explanation. Does the person know what is expected? Do they have the skills? Does the process support the work? What is making it harder to contribute?
Haviland helps leaders look at the human and organisational factors together. The starting point is the challenge you are facing, not a preselected programme.
Bring another perspective to the decision.
Customer engagement
Look at the points where the sales process and customer relationship need attention, rather than treating every missed opportunity as an individual failure.
Scenario planning
Test assumptions and think through possible consequences before committing to a course of action.
Direction and priorities
Reconnect day-to-day activity with the organisation's purpose and the performance issue that needs attention.
Consulting and training do different work.
Training develops a capability. Consulting helps examine the situation and the response it calls for. They may complement each other, but one should not be prescribed automatically in place of the other.
Haviland's remit here is people and performance. The relevant next step might involve sales skills, team communication or motivation and behaviour, depending on the challenge.
Start with what is happening now.
What did you expect to happen, what is happening instead, and what have you already tried? That is enough to begin a useful conversation. Leave confidential employee or customer information out of an initial email.
Talk through your challenge