Insufficient evidence

Executive summary

The answers do not establish a cause. Gather more evidence before choosing an intervention.

Reported evidence and route

Performance gap — Fictional dispatch team at Meridian Works. Expected: At least 98 of every 100 orders pass the first quality check. Observed: In the last sample, 91 of 100 orders passed the first check. Evidence: The fictional dispatch log records nine rework orders in a sample of 100.

Impact — Significant impact

Expectations — The standard is clear

Working conditions — Tools, time and support are adequate

Consequences — Rewards support the intended behaviour

Skill and knowledge — Has demonstrated the skill

Remaining obstacles — Willingness may be a factor

Manager’s observation or concern — The manager suspects poor motivation. The volume bonus was removed. No direct evidence of unwillingness was recorded.

Basis for the concern — Manager’s hypothesis

What remains uncertain

The manager raised willingness. The available answers do not establish individual motivation.

Suggested management actions

Review the evidence with the team and observe the task before selecting a remedy.

Manager’s decision

Example choice: verify the possible cause with the team before committing resources.

Conclusion

Insufficient evidence. Review the proposed findings with the people who do the work.